By Bill Bregar
SENIOR STAFF REPORTER
Published: August 27, 2014 9:55 am ET
Updated: August 27, 2014 9:58 am ET
Milacron LLC’s Advanced Technology Package allows engineers, purchasing and maintenance staff to see real-time data, diagnose issues and order replacement parts online.
“We are a technology company, and we see the tremendous value that online resources and customized digital information can provide for our customers,” said Dean Roberts, president of of aftermarket.
The Interactive Parts Catalog gives a customer-specific portal for their Milacron machinery. The catalog is searchable by serial or model number, part number or description. Availability and pricing are updated in real time. The site also shows products in multimedia, including photographs and three-dimensional renderings, two-dimensional hot-spotted diagrams and audio and video files.
The Interactive Technical Manual is an online tool for efficient machine maintenance. Using a laptop or tablet, technicians can get immediate access to critical, detailed information about their equipment using graphical representations of the machines’ functional cycle stages, flow diagrams for troubleshooting and recommendations for resolving issues. The ITM also has detailed instructional training videos.
Remote Monitoring Services provide real-time machinery data and advanced analytics. Using an online portal, engineers can access production speed, downtime and key performance indicators, from any location.
Milacron’s Servtek business is in Batavia, Ohio. | 
